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FAQ Page

How do I know if my home is CSS Pulse-ready?

Starting at just $99. per month, CSS Pulse is created to work with any home or any budget. Pick one of three CSS Pulse plans today. Call us today at 437-8573 (43PULSE) or click here to send us a message and one of our representatives will get back to you shortly.

I live in an apartment. Will CSS Pulse work in my home?

Yes. CSS Pulse was designed to work in any size home. Our representatives are available to schedule an in-home evaluation to help you determine which CSS Pulse plan is right for you. Call us today at 437-8573 (43PULSE) or<a href=”http://css-pulse.com/get-started/”>click here</a> </span> to send us a message and one of our representatives will get back to you shortly.

Can I get CSS Pulse for my business?

Yes. CSS Pulse is available for businesses. Call us today at 437-8573 (43PULSE) or click here to send us a message and one of our representatives will get back to you shortly.

Can I customize my system, or is CSS Pulse one size fits all?

CSS Pulse was designed to work in any size home, but it is not “one size fits all. Select the CSS Pulse plan for your home then, if necessary, customize your system by selecting additional devices. Call us today at 437-8573 (43PULSE) or click here to send us a message and one of our representatives will get back to you shortly.

How do I get started?

Our representatives are available to schedule an in-home evaluation to help you determine which CSS Pulse plan is right for you. Call us today at 437-8573 (43PULSE) or click here to send us a message and one of our representatives will get back to you shortly.

Does CSS use my home Wi-Fi network?

CSS uses a separate private network for video and color touchscreen communication. You are not able to use this network for PC applications, and CSS does not access your wireless PC network. The two networks are separate.

Will the cameras slow down my Internet connection or otherwise interfere with my computer?

Video cameras generally “push” video out of your home or business and use a portion of your broadband connection to send video. The video cameras only push video out when a pre-determined event occurs, or when you log in to see live video. So, any effect on your standard broadband system is expected to be minimal.

My cable or telephone service provider offers many different speeds. What speed do I need for use with the CSS Pulse system?

Generally speaking, any cable or DSL speed that is equal to or higher than 256kbps up/1.5mbps down is expected to work with cameras connected to the CSS Pulse system. If you have DSL-lite or Satellite-provided broadband connections with 128kbps up/768kbps down, you may not be able to support more than two cameras.


Other types of Internet service, such as satellite service, may not have the upstream (customer-to-Internet) bandwidth to support live video. Satellite Internet service is also subject to weather conditions in the same way that satellite TV is, and may result in the customer receiving a higher amount of CSS Pulse outage notifications.


Aircard-based wireless broadband Internet service is generally intended to be used in conjunction with a mobile device, such as a PC, and would not provide the 24/7 availability required for CSS Pulse.


Both satellite and wireless broadband Internet service are also more likely to charge fees based on usage. With services like these, you can exceed your data limit, and may receive overage charges.

Are the wireless cameras secure?

That is, can someone else access the wireless camera signal and view the images captured by the cameras in and around my home?”]CSS wireless cameras use an encrypted wireless protocol known as WPA2. This is an industry-recognized method to limit access to wireless networks and communications so that your wireless signals remain private between the camera and the iHub.

Can someone else view my camera transmissions over the Internet?

CSS requires authorized users to log in through a personal CSS Pulse website for authentication using the HTTPS protocol. This is similar to what the banking industry uses in order to offer you secure online banking features. You must be authenticated to gain access to the camera and video connections. You should maintain the confidentiality of your authentication login information. In addition, CSS Customer Monitoring Center personnel are not permitted to view any customer images or video clips without your express permission when they are assisting you.


You may have the option to remain logged in to the CSS Pulse website from your PDA or other equipment for an extended period. If others obtain your PDA or access to such equipment while it is logged in to the CSS Pulse website, they may be able to view the images and data contained on or transmitted to this site via your cameras, including personal and private information. You are solely responsible for the security of your PDA or other equipment used to log in to the site.

Can I use wireless cameras with the CSS Pulse system that I purchase on my own?

Only wireless cameras provided by CSS can be used with the CSS Pulse system. Off-the-shelf cameras cannot be registered to the system.

How long does recorded video stay on the system?

Recorded video is stored on the CSS server and is kept available to you for a rolling 30 days. At any time during that 30-day window, you can save or email stored clips. After 30 days, video clips are purged from the server, and are no longer retrievable.

How does the CSS touchscreen connect to the Internet?

The touchscreen connects to the Internet over a secure wireless Wi-Fi connection to the CSS Pulse Gateway that is shared with video cameras (if you have cameras installed). The CSS Pulse Gateway is connected to your broadband router.

Does the touchscreen operate on batteries?

The touchscreen requires power from a standard electrical outlet with the supplied power transformer.

Can I add outdoor motion detectors to the system?

CSS does not currently sell or support outdoor motion detectors.


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